Help Center

No nails use a non-damaging adhesive. With easy application and hassle-free removal, there is no damage to natural nails.

With proper application, you can expect your KISS nails to last up to 14 days.

Nail size number is embossed on the underside of each nail. Find the best nail fit for each finger, and set aside in order. If you are in between sizes, choose the smaller nail size.

Reusable

• Standard domestic shipping, US (orders under $30): $7.99
• Standard domestic shipping, US (orders $30+): FREE shipping

• You may experience shipping delays due to high volume of orders and USPS. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.
• All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed by 2:00 PM EST will ship within approximately 12-48 hours.
• Currently, shipping to all U.S. states is through USPS. We DO NOT ship to the U.S. Virgin Islands at this time.
• US Shipments can take up to 7 business days for delivery.
• We can only ship to one address per order.

• Our international shipping services currently covers Canada only. Currently, shipping to Canada provinces is through DHL.
• Please note that all shipping times are estimated and depend on local postal services. Shipping costs will be automatically calculated at checkout based on your location and selected shipping method.
• Shipping, duties, and taxes are calculated at checkout, so there will be no surprise fees at delivery.
• Customers can use their own local currency and a local payment method at checkout.
• Refused packages will be returned to KISS at the customer’s expense. Value of goods will be refunded, but initial shipping and return shipping are non-refundable.
• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress through our website or directly on the carrier's website.
• We accept returns and exchanges on international orders under the same conditions as domestic orders. However, international customers are responsible for return shipping costs and any associated duties and taxes. Review our RETURNS & EXCHANGES policy below for full details.

To cancel your order, please email customer service for Support@lovetailornail.com We can’t process orders cancelled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.

Returns are accepted within 90 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until we receive the damaged, defective, or incorrect items. If you are not completely satisfied with a purchase from lovetailornail.com for any reason, please return it to us in its original condition. Once the item is received at our warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of a defective product.

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable, or error-free. Color appearance on a monitor or mobile display can look altered under various illumination conditions. If a product we offer is not accurate as described, your sole remedy is to return it in unused condition.

When you return your purchase to us by mail within 90 days of purchase date, you will receive a full refund to your credit card for the price of the item(s) once we receive the return.

Any item that is returned more than 90 days after purchase date will not be accepted.

Any opened or used product cannot be exchanged or refunded.

In order to prevent fraudulent claims, we cannot be responsible for packages once they are in the possession of the USPS, DHL or any other delivery service. If your package is stolen/lost or damaged by USPS, DHL or any other delivery service, we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. If you are able to provide a USPS claim number and detailed information, we may be able to further assist in this matter; otherwise, we only have the capacity to track your package.

Please allow 10 business days from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.  OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms contained herein as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.