Refund and Return Policy

We guarantee:
All products purchased from lovetailornail.com come with a 90-day satisfaction guarantee. If you are dissatisfied with your purchase for any reason, please contact us by email at Support@lovetailornail.com. We will provide a full refund (including original shipping costs) or a replacement product of equal value.

Refunds/Returns:
We require proof of purchase to process refunds and returns. You may provide your order number or send proof of purchase using the email address provided at checkout. After verifying your purchase details, we will process your refund within two consecutive business days of confirmation. Funds will be automatically returned to your original payment account or source of funds. We accept returns within 90 days of purchase, provided the product is unused and in its original condition.

Refund Delays or Omissions (if applicable):
If you haven't received your refund, first carefully check your bank account.
Then contact your credit card company, as refunds may take time to post.
Next, contact your bank. Refunds typically require processing time.
If you've completed all these steps and still haven't received your refund, please email us at Support@lovetailornail.com.

Other Non-Returnable Items: Gift Cards
To complete a return, we require your receipt or proof of purchase.

Exchanges (if applicable):
Exchanges are only accepted for unused items. Any item of equal or lesser value than the original purchase price may be exchanged. To request an exchange, email Support@lovetailornail.com and ship the item to: US Warehouse

Returns:
To return an item, mail it to: US Warehouse

Shipping Returns:

Please note that due to high shipping costs, we do not offer free returns for all orders. We also do not provide return shipping labels. Therefore, customers will be responsible for paying the postage, duties, taxes and packaging costs for returning their products.