Refund and Return Policy

We guarantee that:
For any product purchased on lovetailornail.com, you are entitled to our 90-day no-questions-asked satisfaction guarantee. If you are not satisfied with the purchased product for any reason, please send an email to lovetailornail@gmail.com to inform us, and we will provide a full refund (including the original shipping fee) or a replacement product of equal or corresponding value.

Refund/Return:
We require proof of purchase to process refunds and returns. You can inform us of your order number or provide the proof of purchase via the email used for the purchase. After verifying your purchase, the refund will be processed upon confirmation, and the funds will be automatically returned to your invoice or original payment method within two consecutive working days. As long as the product is brand-new and unused, it can be returned within 90 days from the date of purchase.

Delayed or Missing Refunds (if applicable):
If you have not received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially credited.
Subsequently, contact your bank. Refunds usually require processing time.
If you have done all these but still not received the refund, please contact us via lovetailornail@gmail.com。

Other Non-returnable Items: Gift cards
To complete a return, we need you to provide a receipt or proof of purchase.

Exchanges (if applicable):
We can handle exchanges as long as the originally purchased item is unused. Any item with a value equal to or lower than the originally purchased item can be exchanged. To initiate an exchange, please send an email to lovetailornail@gmail.com。 and send your item to: China

Shipping:
For returns, please mail the item to: China