Privacy policy

nail operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (hereinafter referred to as the “Services”). nail is powered by Shopify, enabling us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make purchases or other transactions, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any Service, you acknowledge that you have read this Privacy Policy and understand the information collection, use, and disclosure practices described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we mean information that identifies you or another individual, or that can reasonably be associated with you. Personal Information does not include information collected anonymously or that has been de-identified, as such information cannot reasonably identify or be associated with you. Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from such Personal Information:

Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
Financial Information, including credit card, debit card, and financial account numbers; payment card information; financial account details; transaction details; payment methods; payment confirmations; and other payment details.
Account Information, including your username, password, security questions, preferences, and similar details.
Transaction Information, including products you browse, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
Communications with us, including information you provide when communicating with us, such as when you submit a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interactions with the Service, including how and when you interact with or browse the Service.
Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including when you use our products or services or visit our websites, by collecting information from your device, and through the use of cookies and similar technologies;
From third parties, including when we engage service providers to enable certain technologies and they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:

To provide, customize, and improve our services. We use your personal information to provide you with services, including fulfilling contracts with you, processing your payments, completing your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting with returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve our services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or postal mail, and displaying online advertisements for products or services to you on the Services or other websites, including advertisements based on items you previously purchased or added to your cart and other activities on the Services.
Security and Fraud Prevention. We use your personal information to verify your account, provide secure payment and shopping experiences, detect, investigate, or address potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use our Services and register an account, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access information with anyone.
Communication with You. We use your personal information to provide customer support, respond promptly to your requests, deliver efficient service, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

Shopify works with vendors and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
We share your information with business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on the laws in your jurisdiction, you may have the right to instruct us not to share your information for the purpose of displaying targeted advertising and marketing messages based on your online activities across different merchants and websites. You may exercise your opt-out rights here.
When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as for product delivery or through your use of social media widgets or login integrations.
To collaborate with our affiliates or other companies within our group.
In business transactions such as mergers or bankruptcies; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable Terms of Service or policies; and to protect or defend the Service, our rights, and the rights of our users or others.
Relationship with Shopify

This Service is hosted by Shopify. Shopify collects and processes your personal information when you access and use the Service to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Service. Additionally, to help us protect, grow, and improve our business, we use certain Shopify enhancements that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your personal information rights for the purposes described above. To learn more about how Shopify uses your personal information and any rights you may have, you can access the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights related to your personal information here: Shopify Privacy Portal Link

Third-Party Websites and Links

This service may provide links to websites or other online platforms operated by third parties. If you click a link to access a website not affiliated with or controlled by us, you should carefully review its privacy and security policies, as well as other terms and conditions. We make no guarantees and assume no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on such websites. Information you provide in public or semi-public settings, including information shared on third-party social networking platforms, may also be viewed by other users of this Service and/or users of those third-party platforms, and is not restricted by us or such third parties in their use of such information. Unless otherwise stated by this Service, our provision of such links does not constitute an endorsement of the content on such platforms or their owners or operators.

Children's Data

This Service is not directed at children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us at the address below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined by applicable law) the personal information of individuals under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof, and we cannot guarantee “absolute security.” Additionally, any information you send to us may be vulnerable during transmission. We advise against sending sensitive or confidential information through unsecured channels.

The length of time we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide you with services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in specific circumstances, and in some cases, we may refuse your request to the extent permitted by law.

Right of Access/Right to Know. You have the right to request access to the personal information we hold about you.
Right to Erasure. You have the right to request that we erase the personal information we hold about you.
Right to Rectification. You have the right to request that we correct any inaccurate personal information we hold about you.
Right to Data Portability. In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and request that we transfer this information to a third party, subject to certain exceptions.
You have the right to opt out of the sale or sharing of your personal information for targeted advertising. ;Depending on the laws where you reside, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of the use of your personal information for “targeted advertising” purposes as defined by applicable privacy laws. You can exercise your choice here. Please note that if you visit our website with Global Privacy Control opt-out preference signals enabled, we will automatically treat this as an opt-out request for the device and browser you use to access the website, based on your location. If we can associate the device sending the signal with a  account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit.Beyond Global Privacy Control, we do not recognize other “Do Not Track” signals that your web browser or device may send.
Manage Communication Preferences. We may send you promotional emails. You may opt out of receiving such emails at any time by clicking the unsubscribe link in the email. If you opt out, we may still send you non-promotional emails, such as those regarding your account or orders.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations set forth in local law, you may exercise the following rights in addition to those listed above:

Object to Processing and Restrict Processing: You have the right to request that we cease or restrict processing your personal information for certain purposes.
Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise these rights at the location specified within the Service or by contacting us via the details provided below. For more information about how Shopify uses your personal information and any rights you may have—including rights related to data processed .

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision through the contact details listed below or to lodge a complaint with your local data protection authority. For the European Economic Area you can find a list of data protection regulators here.

International Transfers

Please note that we may transfer, store, and process your personal information in countries outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the EU Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority (as applicable), unless the data is transferred to a country deemed to provide an adequate level of protection.

Privacy Policy Changes

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call or email us at Support@lovetailornail.com or contact us at: 30 N Gould St, Ste R, Sheridan, WY 82801, USA. We are the data controller of your personal information under applicable data protection laws.